Terms of Use & Privacy Policy

 

Privacy Policy. 
 

Personal information collection

 

[StormProof Roofers (SPR)] may collect and use the following kinds of personal information:

 

  • [information about your use of this website]
  • [information that you provide using for the purpose of registering with the website]
  • [information about transactions carried out over this website]
  • [information that you provide for the purpose of subscribing to the website services]
  • [any other information that you send to SPR.]

 

Using personal information

 

SPR may use your personal information to:

 

 

  • [administer this website;]
  • [personalize the website for you;]
  • [enable your access to and use of the website services;]
  • [publish information about you on the website;]
  • [send to you products that you purchase;]
  • [supply to you services that you purchase;]
  • [send to you statements and invoices;]
  • [collect payments from you; and]
  • [send you marketing communications.]

 

Where SPR discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement.

 

In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, SPR may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

 

Securing your data

 

SPR will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

 

SPR will store all the personal information you provide [on its secure servers].

 

[Information relating to electronic transactions entered into via this website will be protected by encryption technology.]

 

Cross-border data transfers

 

Information that SPR collects may be stored and processed in and transferred between any of the countries in which SPR operates to enable the use of the information in accordance with this privacy policy.

 

[In addition, personal information that you submit for publication on the website will be published on the internet and may be available around the world.]

 

You agree to such cross-border transfers of personal information.

 

Updating this statement

 

SPR may update this privacy policy by posting a new version on this website. 

 

You should check this page occasionally to ensure you are familiar with any changes. 

 

Terms & Conditions. 
 

By accepting a quotation you are agreeing to our terms and conditions

 

 

1/Payments - In the case of a new roof - once roof scaffolding is erected(if applicable),roof stripped and felt and battened - 50% of agreed price is due. The balance in then due on completion In the case of all other works - payment is due on completion by bank transfer or cash. We do not accept cheques. This may include approval from the local Building Control Officer . In the event there is a dispute with the invoice or work carried out, any disputes should be raised in writing within 5 days of invoice date. Should we not receive it within this time period, payment is due and any disputes will be initially dealt with internally. In the event that our invoice is not paid within 5 days of the invoice date, or in the case of a dispute, we h ave not received any correspondence within the 5 days - interest will accrue from 5 days after the invoice date at a rate of 8% per annum.  

 

2/All Materials and goods delivered to the site will remain the property of Stormproof Property Services Limited until the you(the customer) pays for them in full via payment of our invoice. 

3/The attached estimate is valid for one calendar month from the estimate date. Prices cannot be guaranteed after this date. 

4/Whilst all due care will be taken, we cannot be held responsible for any cracking or damage that may occur to the top floor ceilings by movement or vibration in the structure during the course of the works. 

5/Whilst all due care will be taken, we cannot be held responsible for dust/dirt that may be caused during the period of our work, nor can we be held responsible for any damage caused to personal items left within your loft area, garage or garden. These should be removed/relocated or covered before arrival on site. 

6/In the case of flat felt and asphalt roofs, all coverings are laid to existing falls and cross falls unless otherwise stated, we cannot be held responsible for any pooling of water which may occur as a result of incorrect rainwater falls in the existing roof. 

7/The work covered by the attached estimate may require building regulation approval from the local council. Our price does not include for any fees payable to the council for the Building Control Officer’s inspection or for any work the they may deem necessary, unless otherwise stated in out estimate. 

8/Where second hand slates or tiles are stipulated to be replaced, or made good, they will be replaced to match as near and as best as possible, to the discretion of Stormproof Property Services Limited. 

9/Any specific individual requests must be received in writing from you (the customer) at the companies trading address. Start and finish times, restricted areas etc. 

10/Notification of changes to the agreed schedule of works should be made by email or in writing to Stormproof Property Services Limited prior to 2 working day s before the agreed start date. Please note that we will charge reasonable out of pocket expenses incurred from the change of plans if notice has not been given prior to 2 working days before the start date. 

11/Any additional works that are to be carried out will be priced initially verbally and then in writing if agreed. No additional works will be undertaken until acceptance is received in writing. 

12/ Whilst we will take all due care with works carried out, in the instances of pointing, rendering and any other cement related works, we cannot guarantee against weather having an affect on it. 

13/Where several properties share one flat roof not divided by party parapet walls, we cannot be held responsible for water ingress originating from defective roof covering of adjoining roofs. 

14/We cannot be held responsible for any items on the roof/balcony, such as aerials, satellite dishes, wires, flowers ,flower boxes, furniture etc. Nor any items within the loft space. Nor any items within the garage/garden. 

15/All works carried out as specified on the attached quotation/invoice is guaranteed by Stormproof Property Services Limited for 10 years from the date of completion unless otherwise specified. 

16/The specified time period as stated on the attached quotation can only be estimated as we have no control over the weather. We will do everything possible to complete the works within the estimated time frame. 

17/We will be allowed reasonable access to your water, electricity and toilets. Along with reasonable storage for the duration of the works. 

18/We are obliged to carry continuous public liability insurance and sight of our policy is available on request. 

19/We will be responsible for all health and safety issues relating to the works being carried out. 

20/If the work is delayed or last longer than is expected for any reason (other than our fault) we will be entitled to claim for losses and expenses incurred. 

21/You are responsible for all legal requirements(Including planning and building regulations) 

22/You have the right to end the contract if without reasonable cause(without affecting your other legal rights and remedies:- 

a/.We stop work for 14 working days 

b/ Fail to work steadily and consistently 

You can send us written notice by recorded delivery telling us to re start within 2 days or to work more consistently. If we do not do if we do not respond within 7 days the contract is deemed to be ended. However, we can still use our legal rights and remedies. Any monies due will be subject to section 1 of these terms and conditions 

23/Without affecting our legal rights and remedies we can suspend or end this contract in one or more of the following circumstances: 

a/ If you fail to pay any interim bill and still fail to pay for 7 days after receiving written notice we send by recorded delivery demanding payment. 

b/ If you, or anyone you employ, or relation, or agent interfere with or obstruct the work or fail to make the site available for us(without good reason) for the contract period(or any one or more of these) 

c/ If you become bankrupt or go into liquidation or make a composition or arrangement with your creditors (or one or more of these) After we use our right to suspend this contract we can end it if you are still at fault, we will be entitled to all payments under section 1 and any costs involved in suspending or ending the contract. We are also entitled to claim for any losses we suffer (including loss of profits) resulting from suspending the contract. However, you can still use your legal rights and remedies under the terms and conditions of trading of Stormproof Property Services Limited. 

24/ Stormproof Roofers is a trading name of Stormproof property services Ltd.

 

Guarantee Conditions 

1) Stormproof Property Services Limited expressly guarantees that the materials used and included within the roofing system when fitted in accordance with the manufactures Installation instructions and normal standards of good workmanship, will remain waterproof for not less than ten years from the date of installation. In the event of a claim under this guarantee, the obligations of  Stormproof Property Services Limited shall be limited solely to the supply of replacement materials and labour originally supplied under the guarantee or the nearest available substitute at the time of any claim. 

2) The guarantee shall not apply where the damage or deterioration complained of is not attributable to any defect in the workmanship or products as supplied. 

3) The guarantee shall not apply where any damage or deterioration is due to accident, adverse weather, wilful damage, building defect, fire, abnormal atmospheric pollution, subsidence, war or act of war, civil commotion or act of God, insufficient maintenance, unauthorised repair, or incorrect use for any purpose not recommended by Stormproof Property Services Limited 

4) Stormproof Property Services Limited shall not be liable for any consequential, indirect or special loss or damage of any kind whatsoever including, but not limited to, damage caused by leaks. 

5) The guarantee shall not apply unless payment has been made in full to Stormproof Property Services Limited. 

6) Any claim must be made in writing within one calendar month of the fault arising. 

7) The guarantee shall cease to apply in the event of Stormproof Property Services Limited going out of business or entering into insolvency proceedings or any event with a similar effect.